My washer won’t drain and water is pooling on the floor — what can I try before calling a technician?

Many front-load washers have a pump filter trap that can become clogged with lint, coins, and other debris. To access it, locate the trap door at the bottom of the washer front panel. Place a towel or shallow pan underneath to catch any water. Unscrew the trap and remove any debris inside. Cleaning this regularly can prevent drainage issues and improve washer efficiency.

If the drain pump is malfunctioning, the washer won’t be able to expel water. Listen closely during the spin cycle for the sound of the pump. A humming or grinding noise could indicate a blockage or a failing pump. If accessible, inspect the pump for obstructions. If the pump is faulty, it might need replacement, which is a more complex repair.

The height of the drain hose and standpipe is critical for proper drainage. Ideally, the standpipe should be between 24 to 40 inches from the floor. If it’s too low or too high, siphoning or backflow can occur. Adjust the hose height according to the manufacturer’s specifications to ensure efficient draining.